Contact Us Refunds & Returns

If you are not completely satisfied with your purchase, OfficeMax accepts returns on most products purchased from our catalogue returned within 14 days of delivery.

This excludes furniture, customised product and products specifically indicated as being non returnable. Delivery charges are non refundable. Some change of mind returns may incur a restocking fee. Goods must be returned in original packaging and in a re-saleable condition.

This Returns Policy is in addition to any manufacturer's warranty that applies to the goods. This Returns Policy is in addition to, and does not affect or limit, a consumer's rights under the Australian Consumer Law. Where any of the goods are faulty (or become faulty through no fault of yours) or are not in accordance with your order or the law otherwise provides that they may be returned, you may, within a reasonable period of time, return the goods to us at no cost to you.


1. Complete and submit the online Refunds & Returns Enquiry below, or contact our Client Care team on 136 MAX (136 629).

2. You will be contacted by our Client Service team. If the return is approved, you will be issued with a Return Authority Number and provided with instructions on the return process. You will be advised of any applicable charges.

3. Returned Goods must reference the Return Authority Number.

4. Goods returned that are not accompanied by the Return Authority Number will not be accepted.

5. Receipt of any Goods by us or any of our agents and representatives that are returned other than in accordance with the above procedures will not constitute nor be deemed to constitute our acceptance of the return of the goods for credit.

Refunds & Returns Enquiry

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